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When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.
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Apr 01, 2020 Mac startup key combinations. If you're using a keyboard made for a PC, such as a keyboard with a Windows logo, try a keyboard made for Mac. If you're using Boot Camp to start up from Microsoft Windows, set Startup Disk preferences to start up from macOS instead. Then shut down or restart and try again. Multimedia hot keys are supported for use with Windows-based PCS: Versions of Microsoft CD Player, Microsoft Deluxe CD, Windows Media Player, and certain versions of other popular media players and browsers. Users of Mac OS X v10.2.x must install enclosed IntelliType Pro and IntelliPoint software before connecting the hardware.
- Your Apple mouse, trackpad, or keyboard isn't working in Windows.
Force Touch isn't designed to work in Windows. - You don't hear audio from the built-in speakers of your Mac in Windows.
- The built-in microphone or camera of your Mac isn't recognized in Windows.
- One or more screen resolutions are unavailable for your display in Windows.
- You can't adjust the brightness of your built-in display in Windows.
- You have issues with Bluetooth or Wi-Fi in Windows.
- You get an alert that Apple Software Update has stopped working.
- You get a message that your PC has a driver or service that isn't ready for this version of Windows.
- Your Mac starts up to a black or blue screen after you install Windows.
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If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.
Install the latest macOS updates
Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.
Format a USB flash drive
To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).
- Start your Mac from macOS.
- Plug the USB flash drive into your Mac.
- Open Disk Utility, which is in the Utilities folder of your Applications folder.
- Choose View > Show All Devices from the menu bar.
- From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
- Click the Erase button or tab.
- Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
- Click Erase to format the drive. When done, quit Disk Utility.
Download the Windows support software
After preparing your USB flash drive, complete these steps:
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- Make sure that your Mac is connected to the Internet.
- Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
- From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.
Learn what to do if you can't download or save the Windows support software.
Install the Windows support software
After downloading the Windows support software to your flash drive, follow these steps to install the software. (If you're attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)
- Make sure that the USB flash drive is plugged into your Mac.
- Start up your Mac in Windows.
- From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you're asked to allow Boot Camp to make changes to your device, click Yes.
- Click Repair to begin installation. If you get an alert that the software hasn't passed Windows Logo testing, click Continue Anyway.
- After installation completes, click Finish, then click Yes when you're asked to restart your Mac.
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If you can't download or save the Windows support software:
- If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can't be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
- If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
- If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.
- Make sure that your Mac meets the system requirements to install Windows using Boot Camp.
If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren't designed to work in Windows.
To use any of these key combinations, press and hold the keys immediately after pressing the power button to turn on your Mac, or after your Mac begins to restart. Keep holding until the described behavior occurs.
- Command (⌘)-R: Start up from the built-in macOS Recovery system. Or use Option-Command-R or Shift-Option-Command-R to start up from macOS Recovery over the Internet. macOS Recovery installs different versions of macOS, depending on the key combination you use while starting up. If your Mac is using a firmware password, you're prompted to enter the password.
- Option (⌥) or Alt: Start up to Startup Manager, which allows you to choose other available startup disks or volumes. If your Mac is using a firmware password, you're prompted to enter the password.
- Option-Command-P-R:Reset NVRAM or PRAM. If your Mac is using a firmware password, it ignores this key combination or starts up from macOS Recovery.
- Shift (⇧): Start up in safe mode. Disabled when using a firmware password.
- D: Start up to the Apple Diagnostics utility. Or use Option-Dto start up to this utility over the Internet. Disabled when using a firmware password.
- N: Start up from a NetBoot server, if your Mac supports network startup volumes. To use the default boot image on the server, hold down Option-N instead. Disabled when using a firmware password.
- Command-S: Start up in single-user mode. Disabled in macOS Mojave or later, or when using a firmware password.
- T: Start up in target disk mode. Disabled when using a firmware password.
- Command-V: Start up in verbose mode. Disabled when using a firmware password.
- Eject (⏏) or F12 or mouse button or trackpad button: Eject removable media, such as an optical disc. Disabled when using a firmware password.
If a key combination doesn't work
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If a key combination doesn't work at startup, one of these these solutions might help:
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- Be sure to press and hold all keys in the combination together, not one at a time.
- Shut down your Mac. Then press the power button to turn on your Mac. Then press and hold the keys as your Mac starts up.
- Wait a few seconds before pressing the keys, to give your Mac more time to recognize the keyboard as it starts up. Some keyboards have a light that flashes briefly at startup, indicating that the keyboard is recognized and ready for use.
- If you're using a wireless keyboard, plug it into your Mac, if possible. Or use your built-in keyboard or a wired keyboard. If you're using a keyboard made for a PC, such as a keyboard with a Windows logo, try a keyboard made for Mac.
- If you're using Boot Camp to start up from Microsoft Windows, set Startup Disk preferences to start up from macOS instead. Then shut down or restart and try again.
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Remember that some key combinations are disabled when your Mac is using a firmware password.
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- Learn what to do if your Mac doesn't turn on.
- Learn about Mac keyboard shortcuts that you can use after your Mac has started up.